Privacy Policy
Sophie's Vancouver
Privacy Policy
At Sophie's Vancouver, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit or make a purchase through our website.
Personal information refers to any data that can identify you directly or indirectly.
1. Data Controller
The organization responsible for processing your personal information on this website is:
Sophie's Vancouver
Email: info@sophies-vancouver.com
As the data controller, we determine how and why your personal information is collected and processed in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.
2. Website Security
We use SSL/TLS encryption to help protect your information whenever you visit our website. A secure connection can be identified by the https:// prefix and the padlock icon displayed in your browser.
We do not use automated decision-making or profiling that produces legal or similarly significant effects for our customers.
3. Information Collected Automatically
Whenever you browse our website, certain technical information is collected automatically by our servers to ensure the website operates correctly and securely.
This information may include:
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Pages you visit
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Date and time of your visit
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Browser type and version
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Operating system
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Referring website
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IP address (anonymized where applicable)
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Data transferred during your visit
This information is processed based on our legitimate interest in maintaining the performance, reliability, and security of our website. It is not used to personally identify visitors unless required to investigate misuse or unlawful activity.
4. Cookies
Our website uses cookies to improve functionality, personalize your browsing experience, and remember certain preferences.
Cookies are small files stored on your device. Some cookies are temporary and disappear once you close your browser, while others remain on your device until they expire or are deleted.
Cookies may collect technical information such as:
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Browser settings
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Device information
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Approximate location
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IP address
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Website usage
These cookies help us provide features such as shopping cart functionality, remembering your preferences, and improving website performance.
Some third-party services used on our website may also place cookies on your device. Where legally required, we will request your consent before non-essential cookies are activated.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the website.
5. Contacting Us
If you contact Sophie's Vancouver by email or through our contact form, we collect the information you provide solely to respond to your inquiry.
Depending on the nature of your request, this processing is based either on our legitimate interest in communicating with customers or on fulfilling a contractual obligation.
Your information will be deleted once your request has been resolved unless we are legally required to retain it for a longer period.
6. Customer Accounts & Orders
When you create an account or place an order, we collect the information necessary to process your purchase and provide our services.
You may request the deletion of your customer account at any time by contacting us at:
After your account has been removed or your order has been completed, your information will only be retained where required by applicable law before being securely deleted.
7. Email Marketing
Newsletter
If you subscribe to our newsletter, we will occasionally send you updates, promotions, and new product announcements.
Subscriptions require your consent and are confirmed using a double opt-in process where applicable.
We may retain your email address, subscription date, and IP address to verify your consent and maintain compliance with applicable regulations.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Existing Customers
If you have previously purchased from Sophie's Vancouver, we may occasionally send you information about similar products or special offers where permitted by law.
You may opt out of these communications at any time, and we will immediately respect your preference.
8. Payments & Order Fulfillment
To complete your order, we may share the necessary information with trusted payment providers and shipping partners.
Payment processing may be handled through providers such as PayPal, Klarna, or other secure payment services available during checkout.
These providers process your payment information according to their own privacy policies and may perform verification or fraud prevention checks where appropriate.
9. Product Reviews
With your permission, we may send a follow-up email inviting you to review your recent purchase.
Participation is entirely voluntary, and you may withdraw your consent at any time.
10. Social Media
Our website includes links and buttons for social media platforms such as Facebook and Instagram.
These integrations are implemented in a privacy-conscious manner. No information is shared with these platforms unless you actively choose to interact with them.
Once you visit a social media platform, its own privacy policy will apply.
11. Analytics & Advertising
To better understand how visitors use our website and to improve our advertising efforts, we may use services such as:
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Google Analytics
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Google Ads
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Meta (Facebook) Pixel
Where required by law, these technologies are only activated after obtaining your consent.
IP anonymization is enabled whenever available.
You can disable tracking through your browser settings or by using the opt-out tools offered by the respective providers.
12. Remarketing
We may use remarketing technologies that display relevant advertisements based on your previous interactions with our website.
These services rely on cookies and similar technologies to personalize advertising across supported platforms.
You may disable personalized advertising through your browser or your advertising preferences.
13. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access the personal information we hold about you
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Correct inaccurate or incomplete information
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Request deletion of your personal information
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Restrict certain types of processing
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Object to specific processing activities
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Receive a copy of your information in a portable format
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Withdraw previously given consent
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Submit a complaint to your local data protection authority
If you object to marketing communications, we will stop using your information for those purposes.
14. Data Retention
We retain personal information only for as long as necessary to fulfill legal obligations, complete contractual responsibilities, resolve disputes, and operate our business.
Once retention periods have expired, your information will be securely deleted or anonymized.
15. Contact Us
If you have any questions about this Privacy Policy or would like to exercise any of your privacy rights, please contact us:
Sophie's Vancouver
Email: info@sophies-vancouver.com