Terms & Conditions

Sophie's Vancouver

Overview

Welcome to Sophie's Vancouver. These Terms & Conditions govern your access to and use of our website, products, and services.

Throughout this document, the terms "we," "our," and "us" refer to Sophie's Vancouver.

By visiting our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies published on our website.

If you do not agree with these terms, please discontinue use of our website and services.

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website after changes have been published constitutes acceptance of the revised terms.

1. Website Use

By using this website, you confirm that:

  • You are at least the legal age of majority in your country or province of residence.

  • If you permit a minor to use this website, you accept full responsibility for their use.

  • You will not use our products or services for any unlawful purpose.

  • You will comply with all applicable local, national, and international laws.

Any attempt to introduce viruses, malware, harmful software, or other malicious code to our website is strictly prohibited and may result in immediate termination of access.

2. General Conditions

We reserve the right to refuse service, suspend accounts, or cancel orders whenever necessary to protect our customers or business.

While browsing our website, certain information may be transmitted over various networks. Payment information is always encrypted using secure SSL technology.

You may not reproduce, copy, sell, redistribute, or commercially exploit any part of our website, products, images, branding, or services without our prior written permission.

Section titles are included solely for convenience and do not affect the interpretation of these Terms.

3. Website Information

We make every reasonable effort to ensure the information on our website is accurate and up to date.

However, occasional errors, outdated information, or omissions may occur. Product descriptions, availability, pricing, and other information are provided for general informational purposes and should not be relied upon as the sole basis for purchasing decisions.

We reserve the right to update website content at any time without prior notice.

4. Products & Pricing

All prices displayed on our website are subject to change without notice.

We may modify, discontinue, or replace products and services at any time.

Placing products on our website does not constitute a legally binding offer. Your order becomes an offer to purchase, and acceptance occurs only after your order has been reviewed and confirmed by us.

Applicable consumer warranty rights remain unaffected where required by law.

5. Product Availability

Certain products may only be available online and may be offered in limited quantities.

We strive to display product colors, images, and descriptions as accurately as possible. However, actual colors may vary depending on your device or monitor settings.

We reserve the right to:

  • Limit purchase quantities

  • Restrict sales to specific regions or customers

  • Discontinue products without prior notice

Product availability is not guaranteed until your order has been confirmed.

Some products may be shipped directly from our international fulfillment partners. Customers are responsible for any customs duties, import taxes, or similar government charges that may apply in their country.

6. Orders & Billing Information

By placing an order, you agree to provide accurate, complete, and current billing and shipping information.

We reserve the right to refuse, limit, or cancel any order if we believe it has been placed fraudulently, violates these Terms, or appears intended for resale.

If changes are made to your order, we may contact you using the information provided during checkout.

For information regarding returns or refunds, please refer to our Refund Policy.

7. Third-Party Services

Our website may provide access to services or tools operated by third parties.

These services are provided for your convenience only.

We do not control, monitor, or guarantee the performance, availability, or accuracy of third-party tools and accept no responsibility for their use.

Use of third-party services is entirely at your own risk and subject to the provider's own terms and privacy policies.

8. External Links

Our website may contain links to websites operated by third parties.

We are not responsible for the content, accuracy, privacy practices, or availability of those websites.

Any transactions completed through third-party websites are solely between you and that provider.

9. User Content

If you submit reviews, suggestions, photographs, comments, or other content to Sophie's Vancouver, you grant us a non-exclusive, royalty-free right to use, reproduce, edit, publish, and display that content in connection with our business.

You agree that any content you submit:

  • Does not infringe intellectual property rights

  • Is not defamatory, abusive, fraudulent, or unlawful

  • Does not contain malicious software

  • Does not impersonate another individual or business

We reserve the right to remove user-generated content that violates these Terms.

10. Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Errors & Corrections

From time to time, our website may contain typographical errors, pricing inaccuracies, incorrect availability information, or other unintended mistakes.

We reserve the right to correct such errors, update information, or cancel orders affected by incorrect information at any time, including after an order has been placed.

12. Prohibited Activities

You agree not to use our website:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To transmit malware or harmful software

  • To collect personal information from other users

  • To distribute spam or fraudulent communications

  • To interfere with the security or operation of the website

Violation of these Terms may result in immediate suspension or permanent termination of access.

13. Disclaimer of Warranties

Our website, products, and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Sophie's Vancouver disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted access to our website or error-free operation.

14. Limitation of Liability

To the maximum extent permitted by law, Sophie's Vancouver shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall never exceed the amount paid for the product giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Sophie's Vancouver, its owners, employees, contractors, affiliates, and service providers against any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms or your misuse of our website.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Termination

These Terms remain effective until terminated by either you or Sophie's Vancouver.

We reserve the right to suspend or terminate your access to our website immediately if you violate these Terms or engage in conduct that may harm our business or customers.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies published on our website, constitute the complete agreement between you and Sophie's Vancouver regarding your use of our services.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.

20. Refused Deliveries

If an order is refused upon delivery, returned because it was not collected, or returned due to an incorrect shipping address provided by the customer, a CAD $35 processing and shipping fee may be deducted from any eligible refund.

21. Changes to These Terms

We may revise these Terms & Conditions from time to time.

The latest version will always be available on this page. Continued use of our website after updates have been posted constitutes acceptance of the revised Terms.

22. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Sophie's Vancouver
Email: info@sophies-vancouver.com